They are in charge of cleaning and organising rooms and can hugely impact the image of your establishment. I am working with a client who is just in the throes of getting this going in one of his hotels. Consider a full or half day hospitality financial leadership workshop. All schedules, time sheets, payroll classifications, department numbers, etc. Let’s say the year is a tough one and occupancy dips to 70 percent. 210 Human Resources for Health Development Journal (HRDJ) Vol. Contact David at (415) 696-9593. The goal in measuring productivity in the rooms division is to see, monitor and ultimately improve on the number of hours of work it takes to service a room. Training your staff to record proper cover counts in your point-of-sale system is key. Tracking and managing productivity is like a baseball game, with innings. Learn how to increase the productivity in Housekeeping by using automated management tools. 1. But the business that walks through the door, good or bad, needs to be serviced. You are going to win some innings and lose some but what you really care about is the final score. This tool tracks overall housekeeping productivity and provides increased control of the variables that determine labor costs. Firstly, don’t waste more time than necessary when completing a task. Email: david@hotelfinancialcoach.com The expression to use is “hours per room occupied.”. If you have a food and beverage operation in addition to your rooms, you should create two baselines: one for your rooms operation and the other for F&B. 7 Ways Industrial Housekeeping Boosts Productivity & Safety 10 Expert Insights on 2016 Manufacturing Trends > 2015 (72) > November(7) Cisco-Eagle's 2015 Employee Ownership Poster Structural vs. Roll-Form Pallet Racks: a By using a productivity improvement target, you are looking at potential savings if the goal is met and it can bet met regardless of occupancy. Yes, that’s right: one full year. Infraspeak ©2015-2019 - Brought to you by Facility Management Geeks, 7 Ways to Improve Hotel Maintenance Management. Time for a Test One of our clients has two hotels in the same market (very similar in both product and business mix). “[Some] big brands have launche… Set daily priorities before sending out the team. For this exercise now split the rooms section into two separate buckets: housekeeping and front desk. Too many ES departments base their staffing on nonempirical data and information. www.hotelfinancialcoach.com. Here are the three: Do not fuss too much about positions that seem to not belong in either bucket. Number of teams in your organization X weekly productivity gain for team in hours X number of weeks per year excluding vacation X average hourly rate X percentage of utilization annually = increased productivity before risk It is important to measure employee productivity to track performance and to identify workers who are either excelling or failing on the job. offices, washrooms, etc, plus the size of a possible building in square metres/feet (00/000 m2/sq.ft.) Having a manager in place that sees the value in better productivity is essential and part of the culture you want to promote and reward. A critical challenge of hotel management, especially in high labour cost areas such as Western Europe, Northern America and Japan is the simultaneous combination of productivity management and quality management. I work as a housekeeper in W Hotel in the center of London. www.hotelfinancialcoach.com, Your email address will not be published. While the term productivity is most often associated with the goods-producing-industries, it is critically important to monitor and manage this aspect of performance in the service sector as well. Do you need a dynamic speaker with a unique and creative financial message for your next hospitality event? Productivity is the same concept. When you are achieving a higher productivity level, having incentives is smart when business is good or bad. Efficiency vs. Many big industry players have been using software to gain real-time knowledge of guests’ stays to speed up the process. This article explains how you can do this and it is not just for the big boys, you can utilize this system in any size operation. Room Attendant Daily Assignment Sheet for Housekeeping This format is given to each room attendant after their morning briefing. Productivity in the United States has dropped steadily since World War II from an annual growth rate of 3.6 per cent to a recent and continued actual decline, according to the Houston-based American Productivity Center in Texas. as an example. We have to make 14 rooms during 8-hour working day. Make sure this conversation is part of the hiring process as well as the merit review discussion. Understanding Hotel Maintenance Management, 10 Tips to Reduce Stress Levels in Facility Management. Many hands make light work, my mother would always say. Productivity standards must be determined in order to staff the department within the limitation with the hotel operating budget plans. What Are the 5 Biggest Challenges in 2018 for Hospitality? Aligning guests’ needs with the services and standards of cleanliness will allow staff to choose which areas are necessary to clean on a particular day. If you would like a copy of any of the following send me an email at david@hotelfinancialcoach.com, Visit my website today for a copy of my FREE guidebook Once you have the three main groups, split the first two groups again, so you will end up with five groups. For your system to produce the numbers you need, you must split the payroll hours into three main groups (or buckets): rooms, F&B and other. Copyright© 2016-2020 Hotel Financial Coach. The first thing to create is a baseline for current productivity in your hotel. Employee Productivity Calculator is an excel template that helps you calculate employee productivity for manufacturing, sales/marketing, and service industries. Your leaders and staff all have ideas and when you set the stage to welcome those initiatives people will appreciate you for taking their ideas and making them a reality. In order to help housekeeping professionals hsk-knowledge.com has created a simple spreadsheet with automated calculations. Fortunately, there are automated tools out that can be hugely useful in automating some of the administrative burden and alleviating some of the load for the teams and managers whilst boosting productivity and minimising costs. As well as just being applicable for the room checklists, having access to automated management tools ensures that the housekeeping team have clarity and sureness in all facets of their work load. 1 HA 1350: Hotel Operations Housekeeping Productivity and Financial Statement Critiques You are a Housekeeping Manager in a 250 room hotel with a unionized staff. Give the coach a call and let’s get going! Knowing that last year the baseline was .892, you will want to improve this in 2018. Inn-Flow’s Housekeeping Assignments feature helps the executive housekeeper to: Save time and To Then when you utilize housekeeping management software, you can merge your MinPOR calculations in with other means of heightened productivity such as more efficient room prioritizing and faster coordination with the How to If you can study the processes and materials, you will find ways. Being more productive is not about working harder, it is about working smarter. However, you can come up with a reasonable bid by using bidding calculators and applying a few simple guidelines. A table of four that orders a round of drinks is four covers. Housekeeping is the main responsible for guest satisfaction. Here is where you see the first light of day. EP #17 – Improving Housekeeping Labor Productivity with David Heath 1 But there are ways to be lean, efficient and effective in this area and here to share some of his insider tips is Dave Heath of Heath and Company Hospitality Advisors. Before I dive into what I’ll be defining as “productivity”, it’s worth noting that the term is applied to a vast array of different circumstances, each with its own nuance in meaning.First appearing in use in the early 19th century, “productivity” was originally a very focused around agriculture. What you want to do now is use this baseline to target your productivity, information that will be used for improvements. Your email address will not be published. Getting your team focused on what brings better work processes to the table is powerful. But how do you figure out what to charge? Include servers, bussers, hosts, runners, cooks and dishwashers. If housekeeping productivity increases by 5 percent that means a thousand hours less payroll at 75 percent occupancy. Sign up to receive your free guidebook and my weekly hospitality financial leadership blog. The housekeeper must find some hours in their schedule. Housekeeping Training - How to Measure Productivity To see all of my classes....find the "Playlist" on my video channel~! The productivity formula is a basic measure of the productivity of an economy, industry, organization, team or individual. The first section is the rooms, housekeeping and front desk. By having a productivity target and something to measure by, they managed to save 26 hours from the original schedule. When you have the total hours worked in each category divide it by the rooms occupied. These categories must be separate to see where there are productivity wins and challenges. Sharon O'Neil has been writing professionally since 2008. 7 Ways Industrial Housekeeping Boosts Productivity & Safety 10 Expert Insights on 2016 Manufacturing Trends v 2015 (72) > November(7) Cisco-Eagle's 2015 Employee Ownership Poster Structural vs. Roll-Form Pallet Racks: a Your managers have little control over business levels. As the staff members that are often first to discover failures or issues with equipment, having a well-trained and interconnected housekeeping team allows for far quicker resolution of malfunctions which minimises the number of out-of-service rooms. Housekeeping Managers must know how long it should take a room attendant to perform the major Determine the total productive hours for each category, housekeeping and front office and divide the hours by the rooms occupied to establish the base line productivity for a full year. I want to share what is working for him because I know it will work for you as well. Then when you utilize housekeeping management software, you can merge your MinPOR calculations in with other means of heightened productivity such as more efficient room prioritizing and faster coordination with the How to Here are 5 Top Tips on using automate hotel management tools to improve the productivity of your Housekeeping team: Automated and easily accessible lists allow the housekeeping team to enjoy greater agility and flexibility in everyday tasks and ensures they are clued in on what tasks they should be doing and where. A table of four who all have a meal and drinks is four covers. Hours worked divided by the number of rooms sold. Make a decision as to where you will record it and just be consistent. Getting that cleaning job will most often require that you put together a bid and present it to your potential customer. This article will focus on rooms and Part 2 will be F&B. In the scenario above, the hotel managed to almost meet the annual productivity target. The productivity measures to establish are hours per room occupied in the rooms department, and hours per cover served in the food and beverage department. Structure the incentive so it equates to a targeted $3,000 bonus, hit the threshold and it is $1,500, hit the exceptional target and it is $4,500. Now split the F&B bucket into its two parts: kitchen and service. We recently put this recommendation to the test for tracking housekeeping productivity and saw a big change in performance. Do you want to know what other advantages a technical operations management platform can bring to your hotel’s housekeeping? Add all positions, both salaried and hourly, union or non-union. That means a lower number. For this exercise you will use only three. Also total the hours worked and divide that by the rooms occupied, producing a daily productivity and a total productivity for the week. By entering a few (high level) figures per month, the spreadsheet will calculate the main key performance indicator (KPI): Total Cost per Rooms Sold . The key here is to create the analysis and the productivity system, not to be perfect. Back in the day, the average housekeeping department included inspectors tasked with following behind each room attendant to check every room they cleaned. Housekeeping is one of the departments that most benefits from the seamless failure reporting interfaces provided by CMMS. Depending on your wage rate and benefits, this could easily be $25,000 in savings. You are only interested in productive hours, not vacations, holidays or sick pay. Once you have the positions organized into the five different buckets, group all record-keeping efforts in the same manner. Housekeeping is the team that is most directly responsible for keeping guests happy in your hotel. Therefore, just enter the required data and you can calculate the productivity in terms of units, dollars, hours, etc. Looking at the least productive days of the week, he reduces the schedule by a total of 30 hours over three days. With major wage increases in many jurisdictions, it is more important than ever to have a system for planning and measuring labor productivity in your hotel. You still focus on productivity because it can be achieved at any occupancy level. A perfect message for anyone who is … Once you have your payroll positions organized and the baseline established, do the same processes with the schedules and the daily tracking for the front office, food and beverage service and kitchen operations. There is no "cookie cutter" formula to preparing a bid for your cleaning jobs. That is a natural by-product of focusing on increasing productivity. Positions in the “Rooms Department” include all persons with guest-facing rolls: reservations, guest arrival, reception (day and night), concierge, all housekeeping positions, public spaces cleaners and, if you have a laundry, include it as well. Call or write today and arrange for a complimentary discussion on how Plots of land, types of soil, and varieties of plants were deemed more productive if they had greater product yield. Your Housekeepers clean 15 rooms per 8 hour shift. They can feel more confident about periodic compliance. Positions in the “F&B Department” include all persons who contribute directly to the service and operation of your restaurants: beverage operations, banquets, kitchens, meeting spaces, cleaners and stewards. This measurement takes into consideration the input and the output involved in the production process. Big savings and this is only the beginning. How to apply the Productivity Tables Following each specification, there is a matrix identifying the following: Column 1 – Area Type – i.e. A cover by the new definition is anyone who you serve who orders any food or beverage item. They need to be set up, so you can subtotal all the payroll activity within the five separate groups—both hours and dollars. Required fields are marked *. In a 75-room hotel that runs an annual occupancy of 75 percent you are servicing over 20,500 rooms. Managers use these productivity measurements so they can determine which departments, plants or workers are most efficient and how to maximize usage of the company’s resources to attain … No customer enjoys arriving at a hotel after a long day’s travelling to find that it lacks cleanliness, organisation and malfunctioning equipment. Now you have your baseline of .89153 for housekeeping and .337 for the front desk. Receive a valuable complimentary consultation with David to discover how he can support your organization with personalized coaching. The “rooms stack” is best laid out with the following subtotals: front office, housekeeping, room attendants, reservations and bell/door. The shift resulted in an 11-percent increase in productivity. Productivity is typically used as a measure of labor whereas efficiency is used to measure business processes, machines and automation. Hence, we calculate productivity as shown in the following formula: =C2/ (B2*24) Depending on your wage rate and benefits, this could easily be $25,000 in savings. Room attendants can record the tasks done during their shift on this sheet and also helps them to plan their work for the day. The final and most important step is to update the schedule spreadsheet each day with the actual results for both rooms occupied, and the real hours worked. 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